Cancellation Policy

CLYMB – A Brand of Taro Designs UK Limited
Effective Date: 01/05/2024
Website: https://clymb.marketing

11. Overview

This policy explains your rights and obligations when cancelling a booking with CLYMB (Taro Designs UK Limited). It applies to:

Studio rentals
Content creation (photo/video)
On-location shoots
Consulting, branding, or marketing services

We understand that plans change, but to protect our resources and team schedules, the following terms apply.

2. Studio Rental Cancellation

Cancellations

More than 48 hours before your booking:
Full refund or free reschedule.
Within 24–48 hours:
50% of your booking fee is refundable. Rescheduling may be available (subject to availability).
Less than 24 hours’ notice / No-Show:
No refund. Full booking fee retained.

3. Content Creation (Photo/Video) – In Studio or On Location

Cancellations

More than 72 hours in advance:
Full refund or reschedule (if pre-paid).
48–72 hours in advance:
50% refund or full credit toward rescheduled session.
Less than 48 hours before shoot:
No refund. Costs incurred for prep, travel, or third-party bookings may still be charged.

4. Consulting & Strategy Services

Cancellations made within 24 hours of a booked session will be subject to full charge.
One-time courtesy rescheduling is allowed with at least 24 hours’ notice.
Deposits paid for long-term projects or retainers are non-refundable unless cancelled within 48 hours of payment and before any work has begun.

5. Exceptions

We’re human — and we know life happens.

We will always consider waiving cancellation charges in cases of:

Medical emergencies (with documentation)
Family bereavement
Severe weather or disruption beyond your control

Email us directly to discuss your situation: hello@climb.marketing

6. Third-Party Costs

For shoots or services involving:

Freelancers
Location fees
Models, stylists, or vendors
…third-party costs may not be refundable. We’ll make you aware of these during the booking process.

7. Refund Method & Timeline

Refunds are issued to the original payment method (Stripe, PayPal, or bank transfer).
Processing time: 3–7 business days depending on your provider.

8. How to Cancel or Reschedule

To cancel or reschedule:
📧 Email us: hello@climb.marketing
📞 Call: [Insert Number]
Provide your booking reference, name, and service details.

9. Legal

This policy is part of our [Terms & Conditions], and subject to UK consumer law. Taro Designs UK Limited reserves the right to update this policy with notice.

Taro Designs UK Limited
9 Adare Street, Bridgend, Wales, UK
📧 hello@climb.marketing

Last Updated: 01/05/2025